Privacy Policy
Last updated: November 2026
Dr. Cassie Lin ('we', 'us', 'our') is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information.
What Information We Collect
We collect personal information necessary to provide medical services, including your name, date of birth, contact details, Medicare number, health fund details, and medical history. We may also collect information when you contact us via our website or book an appointment.
How We Use Your Information
Your personal information is used to provide and manage your healthcare, process Medicare and health fund claims, communicate appointment reminders and health information, comply with legal and regulatory obligations, and improve our services.
Disclosure of Your Information
We may share your information with other treating healthcare professionals involved in your care, Medicare Australia and health insurers for billing purposes, pathology and radiology services, hospitals and specialists as required, and government agencies where required by law. We will not sell or disclose your information to third parties for marketing purposes.
Health Records
Your health records are stored securely in our practice management system. We retain health records in accordance with applicable legislation. In New South Wales, adult health records are generally retained for a minimum of 7 years from the date of last entry, and children's records until they reach 25 years of age.
Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact our practice directly. We will respond to your request within a reasonable timeframe. In some circumstances we may decline access, in which case we will provide written reasons.
Website and Cookies
Our website may collect non-identifiable information such as browser type, pages visited, and time spent on the site for the purpose of improving our website. We do not use this information to identify individuals.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems are password protected and access is restricted to authorised staff only.
Complaints
If you have a complaint about how we handle your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Contact Us
For any privacy-related enquiries, please contact Dr. Cassie Lin's practice at Coast to Coast Medical Centre, Wyong NSW 2259.